Cancellation Policy

1. Cancellation by the Traveler

If you need to cancel your booking, please notify us as soon as possible by email at support@mandanaodysseys.com or through our Contact page. Refund eligibility depends on how far in advance you cancel and the specific package terms.

2. Standard Refund Schedule

For most international tour packages, the following guidelines apply unless otherwise stated at booking:

• More than 60 days before departure — Full refund minus any non-refundable deposits or third-party fees already incurred.
• 30–60 days before departure — 75% refund of the total package price, minus non-refundable components.
• 15–29 days before departure — 50% refund of the total package price, minus non-refundable components.
• Less than 15 days before departure — No refund, except where required by law or covered by travel insurance.

3. Non-Refundable Items

Certain components of your booking may be non-refundable once confirmed, including but not limited to airline tickets, visa fees, special event tickets, and deposits paid to local partners. These will be clearly communicated at the time of booking.

4. Date Changes and Transfers

Where possible, we will work with you to reschedule your trip to a later date instead of cancelling outright. Change requests are subject to availability and may incur a change fee. Transferring your booking to another traveler may be permitted on select packages — contact us for details.

5. Cancellation by Mandana Odysseys

In rare cases, we may need to cancel a tour due to insufficient enrollment, safety concerns, or circumstances beyond our control. If this occurs, you will receive a full refund or the option to rebook on an alternative date or package of equal value.

6. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and unexpected disruptions. Insurance claims are handled directly between you and your insurance provider.

7. Force Majeure

Mandana Odysseys is not liable for cancellations or delays caused by events outside our reasonable control, including natural disasters, pandemics, political unrest, or government travel restrictions. In such cases, we will work with our partners to find the best available resolution.

8. Questions

For cancellation requests or refund status inquiries, reach out to support@mandanaodysseys.com. Our team typically responds within 2 business days.